Refund policy
Thank you for shopping with IZGGI. We want you to have a smooth shopping experience. If an item does not meet your expectations, please review the following policy to understand the eligibility criteria and process for returns, exchanges, and store credit.
1. Returns & Store Credit
Return Window
Eligible products may be returned within 14 days from the date of delivery. Items must be unused, undamaged, and returned in their original condition, with all original tags and packaging intact.
Store Credit Instead of Refunds
IZGGI does not offer monetary refunds for eligible returns. Approved returns will be issued as store credit equivalent to the value of the returned item, less a shipping and processing fee of ₹100.
Store Credit Validity & Usage
Store credit is valid for one year from the date of issuance and may be redeemed against a single purchase. If the value of the purchase is less than the available store credit, the unused balance will be forfeited and cannot be used for another transaction.
How to Request a Return
To initiate a return, visit the IZGGI Return & Exchange Portal and submit your request within 14 days of delivery. Once your request has been reviewed and approved, you will receive further instructions.
After the returned product is received and passes our quality check, the applicable store credit will be issued to your registered email address.
2. Exchanges
Exchange Window
Eligible products may be exchanged within 14 days of delivery, subject to the conditions outlined in this policy. Each order is eligible for one exchange.
Size Exchanges
Size exchanges are available for eligible products, provided the item is unused and returned with its original tags and packaging intact.
Product Exchanges
Customers may request an exchange for a similar product of equal or greater value within 14 days of delivery, subject to product availability and the applicable eligibility requirements. Any price difference must be paid by the customer.
How to Request an Exchange
To initiate an exchange, visit the IZGGI Return & Exchange Portal and submit your request within 14 days of delivery. Once your request has been reviewed and approved, you will receive further instructions.
3. Return & Exchange Guidelines
Product Condition
All products must be unused, undamaged, and returned with their original tags and packaging intact. Products that do not meet these requirements may be rejected following inspection, subject to applicable law.
Packaging Requirements
Please securely package the item and ensure the parcel is properly sealed to prevent damage during transit. Where requested, share a photograph of the sealed parcel before dispatch.
Inspection & Quality Check
All returned products are subject to inspection by the IZGGI team. Once the quality check is complete, we will contact you by email regarding the next steps for your approved return, store credit, or exchange.
4. Shipping & Collection Guidelines
Domestic Exchanges (Within India)
For approved domestic exchanges, IZGGI will arrange a pickup for the returned item. If the courier partner is unable to collect the parcel on the first attempt, a second pickup attempt will be arranged.
If the second attempt is also unsuccessful, the customer will be responsible for shipping the item to the IZGGI address provided by our team.
International Exchanges (Outside India)
For approved international exchanges, the customer is responsible for the return shipping costs. The product must be securely packaged and correctly labelled before dispatch to the address provided by IZGGI.
5. Shipping & Delivery
Delivery Timeline
Orders are dispatched in 2 working days and delivered in 5–7 working days across India. Shipping is free. Delivery timelines may vary depending on the destination, courier operations, weather conditions, and other circumstances beyond our control.
Order Processing
Orders placed on weekends or public holidays will be processed on the next working day. Dispatches are not ordinarily made on public holidays.
Order Tracking
Once your order has been shipped, a tracking number will be shared via email so you can track your shipment until delivery.
6. Special Offers & Promotional Purchases
Products purchased under promotional offers are subject to the following terms, in addition to the general eligibility conditions outlined in this policy.
First-Order Discount – 10%
Products purchased using the 10% first-order discount are eligible for returns, exchanges, and store credit, where applicable, based on the discounted purchase value and the conditions of this policy.
Other Special Offers
Products purchased under other promotional offers are eligible for exchanges for products of equal or greater value, subject to the applicable offer terms. These purchases are not eligible for returns or store credit unless expressly stated otherwise in the relevant promotion.
Last Chance Collection – Final Sale Policy
Products listed under the Last Chance collection on IZGGI are offered at special clearance prices and are considered final sale. These products are not eligible for returns, exchanges, or store credit due to size or fit issues, change of mind, or personal preference.
If a customer receives a defective product or a product different from the one ordered, an exchange may be requested, subject to verification by IZGGI. Customers must contact our team within 14 days of delivery and provide the necessary details and supporting photographs for verification.
Customers are advised to review product descriptions, size guides, and order details carefully before placing an order.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
7. Contact Us
For assistance with returns, exchanges, store credit, or shipping, please contact our support team.
Email: support@izggi.com
Phone: +91 9354190823
Address: B-100, 3rd Floor, Backside Phase 1, Naraina Industrial Area, Naraina New Delhi-28